Refund Policy

Last updated: 1 January 2026

At Chalk & Chisel Woodwork, we put our heart and craftsmanship into every piece we make, and we want you to be completely happy with your order. If something isn’t quite right, we will always do our best to make it right — whether that means a repair, replacement, or refund.

We take pride in creating high‑quality, handmade items and aim to handle returns and refunds in a way that is simple, fair, and transparent. Our returns process is fully in line with Irish consumer law, so you can shop with confidence.

This Refund Policy applies to purchases made through our website by customers in Ireland.

1. Your Legal Rights

Nothing in this policy affects your statutory rights under Irish consumer law, including the Consumer Rights Act 2022 and applicable EU consumer protection legislation.

Under these laws, you are entitled to:

Goods that are as described, of satisfactory quality, and fit for purpose

A repair, replacement, or refund if goods are faulty or not as described

2. Returns (Cooling‑Off Period)

If you purchase a non‑personalised, standard item online, you have the right to cancel your order within 14 days of receiving the goods. This is known as the cooling‑off period.

To exercise this right:

You must notify us in writing, by email or via our contact form, within 14 days of delivery

You then have a further 14 days to return the item

Returned items must be unused, in their original condition, securely packaged, and suitable for resale. You will also need to provide a receipt or other proof of purchase.

Refunds will be issued within 14 days of receiving the returned item (or proof of return), using the original payment method. Items sent back to us without first requesting a return cannot be accepted.

Return postage costs are the responsibility of the customer, unless the item is faulty.

3. Items Exempt from Returns

Please note that the 14‑day cooling‑off period does not apply to items that are:

Made to order

Customised or personalised items

Sale items or gift cards

This includes bespoke sizes, finishes, engravings, or design requests.

This exemption is permitted under EU and Irish consumer law for clearly personalised goods.

If you are unsure whether your item is eligible for return, please get in touch — we’re always happy to help.

4. Refunds

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be processed within 14 days.

Please note that it can take additional time for your bank or card provider to process and post the refund.

If more than 14 business days have passed since your refund was approved, please contact us and we’ll be happy to assist.

We’ll refund the full purchase price, including standard delivery costs where applicable. Return postage costs are the customer’s responsibility unless the item is faulty or damaged.

5. How to Request a Return or Refund

To request a return or refund, please contact us with:

Your order number

A brief description of the issue

Photographs, where relevant (for faulty or damaged items)

Email: JosephChalk@outlook.com

We will respond as quickly as possible and guide you through the next steps.

6. Faulty or Damaged Items

If an item is faulty, damaged, or not as described, you are entitled to a remedy under Irish consumer law.

Depending on the issue, this may include:

A repair

A replacement

A refund

Please inspect your order upon delivery. If a fault is identified within 30 days of delivery, you are generally entitled to a full refund.

We will cover the cost of return postage for faulty or incorrect items. Refunds will be processed within 14 days of receiving the returned goods.

Please include clear photographs showing the damage or fault. This helps us review your return quickly and resolve the issue as smoothly as possible.

7. Contact Details

If you have any questions about this Refund Policy, please contact:

Chalk & Chisel Woodwork
Email: JosephChalk@outlook.com